Downloading and troubleshooting
Ways to solve slow download, failure, timeouts and error messages
Jonas Sacks avatar
Written by Jonas Sacks
Updated over a week ago

We recommend using our own NativeDSD Download Manager app or to use the Save to Dropbox feature.

Downloading .zip files through the browser

Please follow these steps to download your 96 and 192 Flac purchases through the browser. Any higher DSD and DXD rates are available through our app or by using Save to Dropbox.

  1. Head over to your profile icon at the top right icon on, log in if needed.

  2. You will land in your account home page and you can find your orders.

  3. The music from your most recent orders are at the top of the download tab page. Click on the download button for the music you still need to download, alternatively, you can choose to save to Dropbox.

If download button is missing you may contact us if you would like to request more download starts.

Unzipping on Windows

  • For windows user we recommend unzipping the package using a free app called 7 zip. It is available here:

  • Make sure you have plenty of available free space on the drive where the unpacked files will be saved to.

Unzipping on Mac

  • If you use a Mac, you will have more luck with decompressing using this free app rather than the Mac’s own Archive utility.

  • Make sure you have plenty of available free space on the drive where the unpacked files will be saved to.

  • For more information about zipping and unzipping on macs, read this article.

Downloads are slow, timeout or fail

Sorry about that! Here are some tips:

  • Please make sure you are using a wired connection if possible instead of wifi to download the .zip package.

  • The NativeDSD Downloader app is available and will be more stable than browser (zip) downloads.

  • We advise to only have one download running at a time.

  • Consider using the Save to Dropbox feature. This may require a paid Dropbox account as some albums are larger than the free allocated space a non-paid dropbox account gives you. (2GB +)

  • Make sure to have plenty of free drive space available when performing downloads.

If all this is to no avail. Please contact us so we can battle this together.

Changing the location the files are downloaded

  • Adjust the default download location of your browser for .zip downloads depending on browser type:

Did this answer your question?