We recommend using the NativeDSD Downloader to download album purchases.
The NativeDSD Downloader app is available for your Mac, Windows or Linux (desktop/laptop) machine. It is not available for mobile devices. Benefits include:
track-by-track downloads
no need to un-zip
play tracks directly after downloading
Downloading .zip files through the browser
It is also possible to download a .zip file of your album purchases through a browser.
Click the profile icon at the top right of nativedsd.com and sign in with your email address and the one-time code we send you.
Go to your Orders; your most recent order is at the top.
Open the order and click the download button for each album. This works on a computer, phone or tablet.
A loading wheel appears while we look up and prepare your files. It can take up to 15 seconds before the download starts, so please don't click again in the meantime.
Tip: the desktop NativeDSD Downloader is always faster than downloading in the browser.
Just placed an order? Allow up to 30 seconds before your new albums appear in your account and in the Downloader app. In the desktop app, click the reload button at the top right of the window if they don't show up yet.
Downloads are slow, timeout or fail
Here are some tips to prevent stalled downloads
Please make sure you are using a wired connection if possible instead of wifi to download the .zip package.
The NativeDSD Downloader app is available and will be more stable than browser (zip) downloads. Please ensure you are using the latest version.
We advise to only have one download running at a time.
Make sure to have plenty of free drive space available when performing downloads and unzips.
If you have troubles, please contact us so we can find a solution together.
Changing the download destination folder
If you are using our app, you can adjust the download location in the settings of the app.
Adjust the default download location of your browser for .zip downloads depending on browser type:
How to unzip files offered by NativeDSD
Unzipping on Windows
For windows user we recommend unzipping the package using a free app called 7 zip. It is available here: http://www.7-zip.org/.
Make sure you have plenty of available free space on the drive where the unpacked files will be saved to.
Unzipping on Mac
If you use a Mac, you will have more luck with decompressing using this free app rather than the Mac’s own Archive utility.
Make sure you have plenty of available free space on the drive where the unpacked files will be saved to.
For more information about zipping and unzipping on macs, read this article.
Unzipping on Linux
Ensure
unzipis installed:sudo apt-get install unzip # For Debian/Ubuntu
sudo yum install unzip # For RHEL/CentOSTo unzip a file:
unzip filename.zip
To unzip to a specific directory:
unzip filename.zip -d /path/to/directory
If
unzipis not available, usezipmodule in Python:python3 -m zipfile -e filename.zip /path/to/extract
Please find more detailed instruction here on unarchiving files.