We recommend using the NativeDSD Downloader or to use the Save to Dropbox feature.
Downloading .zip files through the browser
It is also possible to download a .zip file of your album purchases through a browser.
Head over to your profile icon at the top right icon on www.nativedsd.com, log in if needed.
You will land in your account home page and you can find your orders.
The music from your most recent orders are at the top of the download tab page. Click on the download button for the music you still need to download, alternatively, you can choose to save to Dropbox.
If you see a message asking you to use the downloader, your account is not yet set up for in-browser-downloads, please contact us so we can activate this feature for you.
Downloads are slow, timeout or fail
Here are some tips to prevent stalled downloads
Please make sure you are using a wired connection if possible instead of wifi to download the .zip package.
The NativeDSD Downloader app is available and will be more stable than browser (zip) downloads. Please ensure you are using the latest version.
We advise to only have one download running at a time.
Consider using the Save to Dropbox feature.
Make sure to have plenty of free drive space available when performing downloads.
If all this is to no avail. Please contact us so we can battle this together.
Changing the location the files are downloaded
If you are using our app, you can adjust the download location in the settings of the app.
Adjust the default download location of your browser for .zip downloads depending on browser type:
How to unzip files offered by NativeDSD
Unzipping on Windows
For windows user we recommend unzipping the package using a free app called 7 zip. It is available here: http://www.7-zip.org/.
Make sure you have plenty of available free space on the drive where the unpacked files will be saved to.
Unzipping on Mac
If you use a Mac, you will have more luck with decompressing using this free app rather than the Mac’s own Archive utility.
Make sure you have plenty of available free space on the drive where the unpacked files will be saved to.
For more information about zipping and unzipping on macs, read this article.
Unzipping on Linux
Ensure
unzipis installed:sudo apt-get install unzip # For Debian/Ubuntu
sudo yum install unzip # For RHEL/CentOSTo unzip a file:
unzip filename.zip
To unzip to a specific directory:
unzip filename.zip -d /path/to/directory
If
unzipis not available, usezipmodule in Python:python3 -m zipfile -e filename.zip /path/to/extract
Please find more detailed instruction here on unarchiving files.